Privacy Policy

1. Introduction

Welcome to Video Access Platform ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ananyaaa.shop (the "Site").

By using our Site, you consent to the data practices described in this policy. This policy complies with the Information Technology Act, 2000 and the rules made thereunder.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Payment information (processed securely through Razorpay)
• Billing address and transaction history
• IP address and device information
• Usage data and viewing preferences

Non-Personal Information

• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on site

3. How We Use Your Information

We use the information we collect for various purposes:

• To process your payments and provide access to content
• To manage your subscription and account
• To send transactional emails and notifications
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security
• To respond to customer service requests

4. Payment Information Security

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit card details on our servers. Razorpay's privacy policy governs the collection and use of your payment information.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with firewalls
• Regular security assessments
• Limited access to personal data
• Data retention in accordance with legal requirements

6. Data Retention

We retain your personal information only for as long as necessary:

• Transaction records: 7 years (as per Indian tax laws)
• Account information: Until account deletion request
• Subscription data: Until subscription ends plus 30 days
• Customer service records: 3 years

7. Your Rights (Indian Context)

Under Indian laws, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent at any time
• File a grievance with the Grievance Officer

8. Third-Party Services

We use the following third-party services:

9. Cookies

We use cookies to:

• Remember your login session
• Track payment status
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Grievance Officer

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

13. Contact Us

For privacy-related questions or concerns: