Cancellation & Refund Policy
Last Updated: 23 Nov 2025
Important Notice
This policy is designed in compliance with the Consumer Protection Act, 2019 and Digital Content Guidelines. Please read carefully before making any purchase.
1. Nature of Digital Content
As per Indian consumer protection laws for digital content:
- Digital content is considered "consumed" upon access
- Refunds are generally not applicable once content is accessed
- Technical issues are resolved through support, not refunds
- Chargebacks may result in legal action
2. Pay-Per-View (₹100 per video)
Non-Refundable
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Once video playback begins
-
Change of mind
-
Accidental purchases
-
If content doesn't meet expectations
Refund Eligible
-
Duplicate payment for same video
-
Technical failure preventing access
-
Payment error (amount mismatch)
-
Unauthorized transaction
3. Monthly Subscription (₹500/month)
Cancellation Policy
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Auto-Renewal: Subscriptions automatically renew monthly
-
Cancellation Deadline: Cancel at least 24 hours before renewal date
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No Cancellation During Active Month: Cannot cancel mid-month
Non-Refundable
- Partial month usage
- After accessing any content
- Change of mind
- Non-usage of account
- Failure to cancel before renewal
Refund Eligible
- Within 24 hours if no content accessed
- Technical issues preventing all access
- Duplicate subscription charges
- Charged after cancellation confirmation
4. Refund Process & Timeline
1
Submit Request
Email to refunds@ananyaaa.shop with transaction details
2
Verification
24-48 hours for verification and eligibility check
3
Processing
5-7 business days for approved refunds
4
Credit
7-10 business days to reflect in your account
5. Technical Issues Resolution
Before requesting refund for technical issues:
- Clear browser cache and cookies
- Try incognito/private browsing mode
- Try different browser or device
- Check internet connection
- Contact support for troubleshooting
Note: Technical issues resolved through support, refunds only if issue cannot be resolved within 48 hours.
6. Chargeback Policy
Important Warning
Unauthorized chargebacks may result in:
- Immediate account suspension
- Legal action for fraudulent chargebacks
- Blacklisting from future services
- Reporting to credit agencies
Always contact us first for dispute resolution.
7. Contact for Refund Requests
Refund Department
Email: refunds@ananyaaa.shop
Subject: Refund Request - [Transaction ID]
Required Information:
- Transaction ID
- Date of transaction
- Amount paid
- Reason for refund
Response Time
Acknowledgement: Within 24 hours
Decision: Within 3 business days
Processing: 5-7 business days
Grievance Escalation: grievance@ananyaaa.shop
8. Legal Compliance
This policy complies with:
- Consumer Protection Act, 2019
- Digital Content Guidelines
- RBI Guidelines for Refunds
- Information Technology Act, 2000
For grievances not resolved within 30 days, you may approach the appropriate consumer forum.